Eastern Alliance Insurance Group, through it third party administrator Employers Alliance, provides superior claims service and management to insured and self-insured employers. Since its founding in 1983, Employers Alliance has earned a reputation as one of Pennsylvania’s leading providers of workers’ compensation claims administration services. With a focus on early intervention and aggressive disability management, your dedicated service team will treat your injured employees promptly, professionally and fairly while controlling costs, reducing your administrative workload and eliminating fraudulent claims. Employers Alliance can help your business navigate the minefield of forms, requirements and legislation to help ensure your insurance program provides complete coverage for your specific situation.

Claims Services ... With the Accent on Service

As an Employers Alliance client, you will have direct access to one claim representative, not a revolving door of entry-level people. We keep you fully apprised of claim activity through telephone or email contact and regular face-to-face claims meetings at your office, as needed. We offer telephone or online claim reporting and monthly email loss reports, as well as online access to CS ClaimSuite, our claim administration software.

This ongoing contact is vital in resolving workers’ compensation claims quickly and appropriately. By closely monitoring the status of all claims, regardless of size or severity, your claim representative will develop a proactive, appropriate and timely resolution.

Our personnel use proven claim handling techniques, state-of-the-art technology and the latest in managed care principles to control your losses. We promptly manage all aspects of a claim from the filing of the initial report to a timely, equitable conclusion. Our claim services include:

• Aggressive early intervention programs
• Assistance with Return-to-Work programs
• Assistance with establishment of Physician Panels
• On-site case management for serious injuries

Prompt Reporting - The Key to Controlling Costs

Upon receipt of a claim, Employers Alliance will begin to aggressively manage the claim toward a cost-effective and fair conclusion. Our investigation will include:

• On-line filing with the Central Index Bureau, which allows us to identify prior claims and potentially fraudulent claims activity.
• 24-hour three point contact with you, the injured employee and the treating physician, so that we may quickly document all facts relating to the injury.
• Determination of compensability and a comprehensive plan of action.
• Determination of subrogation potential, including aggressive pursuit of recovery on your behalf, whenever possible.

The Bottom Line

The bottom line? One client saved nearly $400,000 over three years through a close working partnership with Employers Alliance. Another experienced a 46% reduction in workers’ compensation claim costs during our first year together and a 56% reduction the following year. Another has not lost a litigated case in over four years. Testimonials from satisfied clients in a wide variety of private and public sector applications are available upon request.